The following standards are requested to be met and completed to achieve the Experience Accreditation.
+ Allow access for guests in a wheelchair to maneuver safely around the store.
+ Unannounced audits by secret shoppers will occur once a year with the intent to focus on the overall guest experience.
+ Provide prompt acknowledgment of guests and customers.
+ Respond to all service remark tickets within 48 hours.
+ Store must collect an average of 10 Experience Dedicated surveys per month to meet the annual requirement of 120 total completed surveys.
+ Must complete a monthly Experience Dedicated (ED) score card.
LICENSURE, INSURANCE, INSPECTIONS AND MORE
+ Internet access available for all guest service employees.
+ Must have a customer service training program.
+ All employees who work a minimum of 25 hours or 3 staff members must be Certified Tourism Ambassadors.
+ Store must be within Rochester city limits.
+ Show record of paying local sales tax.
+ Clearly post hours of operation on or near the store entrance.
+ Store must be open to the public for a minimum of 6 days a week and a total of 50 hours a week.
+ Clearly post merchandise return policy near the checkout and on the receipt.
+ Clearly posted acceptable forms of payment near the checkout.
+ Must have a dedicated store web site that contains a postal address, phone number, and hours of operation.
+ Store must provide purchase receipts for all goods and services.
+ Proof of guest liability insurance.
+ Must have shipping options available to customers.
+ Must provide general product list to be included in the Experience Rochester MN inventory catalog.
+ Experience Rochester MN maps and travel planners are available to guests.