The following standards are requested to be met and completed to achieve the Experience Accreditation.
LICENSURE, INSURANCE, INSPECTIONS AND MORE
+ Restaurant must be within Rochester city limits.
+ Menu items must be clearly stated including a detailed list of ingredients, common allergens, and preparation techniques must be available for guests.
+ Restaurant must show record of paying local sales tax.
+ Proof of Olmsted County Health Department Food & Beverage License.
+ If applicable, holds appropriate City of Rochester liquor license.
+ At least one staff member holds a State of MN Certified Food Manager Certificate.
+ At least two staff members hold a ServSafe Allergens ® Certification.
+ Front-of-the-house management and back-of-the-house management are recommended.
+ 100% of **front line employees who work a minimum of 35 hours per week are required to be CTA's after one year of employment.
+ One lead staff member is required to attend two annual workshops offered by Mayo Clinic.
+ No less than two staff certified in Adult and Pediatric CPR/AED.
** Front line employees are staff members that spend 50% or more of their time working with customers.
+ If a restaurant receives greater than 5% of the overall complaints submitted to the service remark portal, the restaurant will be subject to an additional secret shopping audit.
+ Must complete a monthly Experience Dedicated (ED) score card.
+ Respond to all service remark tickets within 48 hours.
+ Unannounced audits by secret shoppers will occur once a year with the intent to focus on the overall guest experience.
+ Restaurant must collect an average of 10 Experience Dedicated surveys per month to meet the annual requirement of 120 total completed surveys.
+ Experience Rochester MN maps and travel planners are available to guests.